
Although, Gen Z does not care about Facebook at all, there are still a million users who use Facebook quite religiously. According to a report by Statista.com, Facebook still holds the biggest user base of 2.4 billion in spite of platforms like Instagram and TikTok taking over. But, the last few years hasn’t been particularly easy and breezy for Facebook. Its name has come up multiple times in different controversies. Sometimes it was the Free Basic Plan that the company introduced for its Indian front, the other times it was data breach that happened mostly in their international counterparts.
What happened?
The most recent data breach that Facebook faced was as recent as September 4, 2019. A cyber security researcher named Sanyam Jain found databases of Facebook users which contained the data of 419 million people! The database had the data of 133 million US users, 18 million UK users and 50 million Vietnamese users. With a little more research, Jain found out that the data had been revealed by some outer source. He wanted to find the owner of the data or at least the source from where such enrich data came from but sadly, he was unable to find it. So, he went to TechCrunch which is an online tech news analyzing portal and informed them about the issue. Zack Whittaker, Security Editor at TechCrunch verified and confirmed the issue after a few days to the media. Sanyam also told the media that the data had a lot of phone numbers associated with celebrities.
This was enough to make the media go bonkers on Facebook. But, the organization has also strengthened up their game.
How they handled it?
The first thing that Facebook did was to address the issue within 24 hours. They took this step diligently because when a similar thing happened back in 2018, the organization had kept the media waiting for an answer for more than 24 hours and it’s never a good idea! So, this time they hired a DC based Public Relations firm and issued a statement.
Secondly, they put out a blog post on their Facebook Live Newsroom stating that users can visit their “Help Centre” option for any kind of technical support. Also, for those who forgot their passwords can visit the “Security and login” option to reset their passwords and thus change the data.
They also introduced a number of security policies and strategies to ensure end-to-end encryption and security.
The organization also was quite prompt to issue a spokesperson quote who assured that the data which was found must be duplicated because when a similar thing happened in 2018, the Chief Technology Officer (CTO) at Facebook had written a blog post ensuring the security and safety of the users. “This data set is old and appears to have information obtained before we made changes last year to remove people’s ability to find others using their phone numbers. The data set has been taken down and we have seen no evidence that Facebook accounts were compromised.”, said Jay Nancarrow, spokesperson of Facebook.
This time Facebook saved its face by following a few clever tactics. But, is our data really safe on Facebook? Are we calling harm on ourselves by putting ourselves and our personal data out on Facebook? What else do we do in this age of social media? As we move forward to a completely digitalized age, these questions go bold and bolder.
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